Refund policy

Returns

You have 14 days after receiving your item to request a return.

To be eligible, the item must be unused, in the same condition you received it and in its original packaging, with proof of purchase.

To start a return, email contact@dudutoys.sg or WhatsApp +65 9649 6703 with your order number and photos/video of the item's condition. If your return is accepted, we will send you the return address and instructions.

Return shipping is paid by the customer, except when the item arrived defective, damaged or incorrect (see below).

Damaged, defective or wrong items

Please inspect your order on arrival and contact us as soon as possible if an item is defective, damaged or not what you ordered, so we can review it and make it right. In these cases you will not pay for return shipping.

Non-returnable items

Custom or personalised items (such as special or bulk orders) and gift cards cannot be returned. Sale items cannot be returned unless they are defective.

Exchanges

The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order.

Refunds

We will let you know once we have received and inspected your return, and whether the refund is approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card issuer may take extra time to post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@dudutoys.sg.